1. Introduction
Prompt Proofreading ("we," "us," or "our") operates the website at promptproofreading.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to that information. By using our service, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect the following information when you use our service:
- Email address and name — provided at checkout, used to deliver your completed order and send order confirmation emails.
- Payment information — handled entirely by Stripe, our payment processor. We never see or store your credit card number.
- Content you submit — files and text you upload or paste at checkout for proofreading. This content is stored securely on Cloudflare R2 and used only to fulfill your order.
- Contact form submissions — your name, email, and message when you contact us through the contact form.
- Usage data — we may use Google Analytics to collect anonymized information about how visitors use our website (pages viewed, time on site, referring URL). This data is aggregated and cannot identify you personally.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your proofreading order.
- Send order confirmation and delivery emails.
- Respond to customer support and contact form inquiries.
- Improve our website and services through anonymized analytics.
- Comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties.
4. Third-Party Services
We use trusted third-party services to operate our business:
- Stripe — payment processing. Stripe is PCI-DSS Level 1 certified. Your payment data is subject to Stripe's Privacy Policy.
- Cloudflare — website hosting, file storage (R2), and security (Turnstile). Your data may pass through Cloudflare's global network.
- Resend — transactional email delivery (order confirmations).
- Google Analytics — anonymized website usage analytics, if configured. IP addresses are anonymized.
5. Data Retention
Order records (email address, service type, order status) are retained for business and accounting purposes. Uploaded files are stored for the duration necessary to complete your order and are not retained indefinitely. If you would like your data deleted, please contact us at ckamats@promptproofreading.com.
6. Security
We take reasonable measures to protect your information. Our website uses HTTPS, payments are processed by Stripe (PCI-DSS compliant), and files are stored on Cloudflare R2 with access restricted to authorized personnel only.
7. Cookies
We may use cookies for analytics (Google Analytics) and security (Cloudflare Turnstile). These are functional and analytics cookies only — we do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect some site functionality.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to our processing of your data.
To exercise these rights, email us at ckamats@promptproofreading.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the revised policy.
10. Contact
Questions about this Privacy Policy? Contact us:
Prompt Proofreading
Email: ckamats@promptproofreading.com
Website: promptproofreading.com/contact